Nickel and Dimed

This is simple. If you want to know how most of your clients live and work, read this book by Barbara Ehrenreich. Barbara spent months living in Key West, Maine and Minnesota working for just above minimum wage and living like her coworkers, in weekly motels or low income housing.

It would be nice if none of our clients lived that way. But, they do. And the fact is that you need to be able to relate to these people. While this book is not going to tell you everything, it does give fascinating insight into the lives of those less fortunate than us.